We're Here to Help
A question, a problem, a suggestion? Our support team is listening.
Contact Us by Email
Our team personally responds to every message. No robots, no automatic forms.
support@clubhub.luResponse typically within 24 business hours
We Can Help You With
Technical Questions
Connection problems, bugs, features not working as expected
Setup and Configuration
Help configuring your ASBL, custom categories, bank connection
Compliance and Legislation
Questions about Luxembourg legal obligations, annual reports
Feedback and Suggestions
Your improvement ideas are valuable. Share them with us!
For a Faster Response
Some information that helps us help you more effectively:
Describe the problem in detail: what were you doing? What error message did you see?
If possible, attach a screenshot of the problem
Indicate the browser you're using (Chrome, Firefox, Safari...)
If the problem concerns a specific transaction or receipt, mention the date and amount
Tell us if the problem reproduces systematically or occasionally
Urgent
< 4h
Blocking bugs, security issues
Standard
< 24h
Technical questions, configuration help
General
< 48h
General questions, suggestions